top of page

Refund Policy

Return and Refund Policy

Effective Date: [Insert Date]

Thank you for shopping with PikachuTCG.com. We value our customers and strive to provide the best experience when purchasing Pokémon trading cards and related products. This Return and Refund Policy outlines the terms and conditions regarding returns, refunds, and exchanges to ensure transparency and a smooth shopping experience.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging.

  • Returns must be initiated within 7 days from the delivery date.

  • The item must be in the same condition as received.

  • Items purchased during sales, promotions, or clearance are non-returnable.

  • Customized or special-order items are not eligible for return.

  • Full Unboxing Video is Mandatory: Customers must provide an unedited, continuous video of the complete unboxing process, starting from the sealed package to the item inspection. No cuts, edits, or pauses are allowed in the video.

To initiate a return, customers must contact us first at [maalavyaanand@gmail.com] with their order details before sending the item back.

2. Non-Returnable Items

Certain products are not eligible for return, including:

  • Opened or used trading cards.

  • Digital goods (e.g., downloadable content, gift cards, promo codes).

  • Any item not in its original condition, damaged, or missing parts due to customer mishandling.

  • Items returned without prior authorization.

  • Items without a proper unboxing video. If a customer does not provide a full, unedited unboxing video, the return request will not be considered.

We reserve the right to reject returns that do not meet our policy criteria.

3. Return Process

To return an item, follow these steps:

  1. Record an Unboxing Video: When receiving your package, you must record a continuous, unedited video showing:

    • The sealed package before opening.

    • The entire unboxing process without interruptions.

    • Any damage, defects, or incorrect items (if applicable).

  2. Contact our support team via email at [maalavyaanand@gmail.com] with your order number, reason for return, and the unboxing video as proof.

  3. Wait for approval and receive return shipping instructions.

  4. Pack the item securely in its original packaging to avoid damage during transit.

  5. Ship the item using a reliable courier service with tracking.

  6. Share the tracking number with our team for reference.

Note: Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective product sent).

4. Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 7-10 business days to the original payment method.

  • If the refund is delayed, please check with your bank or payment provider before contacting us.

  • Shipping fees are non-refundable, except for defective or incorrect items.

  • If an item is rejected for return, we may offer partial refunds based on the item's condition.

  • Refunds will not be processed without a valid unboxing video.

5. Exchanges

We allow exchanges under the following conditions:

  • Exchanges are applicable only for damaged or incorrect items received.

  • The request must be made within 48 hours of delivery.

  • Items must be unused and in original packaging.

  • Customers must provide a full, unedited unboxing video showing the issue.

If an exchange is not possible due to stock unavailability, we may issue a full refund or store credit.

6. Damaged or Defective Products

If you receive a damaged or defective product, follow these steps:

  1. Record a full unboxing video showing the sealed package, opening process, and defect.

  2. Take clear photos of the damaged area.

  3. Email us at [Your Contact Email] within 48 hours of receiving the item with the unboxing video and photos.

  4. We will review the issue and offer a replacement, refund, or store credit as applicable.

We may request the damaged item to be returned or disposed of, depending on the case.

7. Cancellations

Orders can be canceled before shipment only. If an order has already been shipped, cancellation is not possible. Customers can choose to return the item once received, following our return policy.

8. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

  1. Check your bank account.

  2. Contact your payment provider – refunds may take time to process.

  3. Email us at [maalavyaanand@gmail.com] for further assistance.

9. Contact Us

For any return or refund-related inquiries, reach out to us at:

PikachuTCG.com
Email: [maalavyaanand@gmail.com]
 

By making a purchase on PikachuTCG.com, you agree to this Return and Refund Policy. If you have any concerns, feel free to contact us before placing an order.

bottom of page